As a client of Family Service Association, you have the following rights:
We are committed to providing you with high quality professional services. However, if you are not satisfied with the services provided or if you want to make a complaint, we ask that you follow these guidelines:
Family Service Association shall not discriminate in the selection and participation of clients in its program with respect to race, religion, color, gender, age, national origin, sexual orientation, or disability. No criteria other than those required by funding sources or by federal or state law(s)shall be used to determine client eligibility.
Clients who feel that they hae been discriminated against in the provision of services by Family Service Association on grounds of race, religion, color, gender, age, national origin, sexual orientation or disability have the right to appeal to the Executive Director. The Executive Director or Administrative Assistant will accept your written complaint and make an appointment with the Executive Director for you.
Family Service Association is committed to assuring the confidentiality of individuals and/or families who have contact with this agency.
We realize that the concerns you bring to Family Service Association are highly personal in nature. We assure you that all information is shared both orally and in writing will be managed within legal and ethical considerations. This means that information will not be released to anyone except under the following conditions:
In all other situations, your information may be released to appropriate individuals or agencies only upon your written request or when served by subpoena.